Shipping & Return Policy

Shipping:

Please ensure you supply us with your full and correct shipping address.

Power Skin Solutions will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the wrong address,  Power Skin Solutions is not obliged to re-send the order to the correct address at our expense. 

For purchases outside of New Zealand, Power Skin Solutions is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products. 

Power Skin Solutions and its partners endeavour to have most items dispatched within 48 hours after payment being received. We do not process orders on Saturday or Sunday along with any public holidays. 
All shipping within New Zealand is $8 per order unless otherwise stated. International Freight charges apply to all overseas orders.

All items are sent via our trusted partner post or courier services ensuring prompt and safe shipping right around New Zealand. Most items can be delivered to your home, work or to any other nominated address in New Zealand. 

Rest of World – pricing is based on the weight of products ordered plus geographic location. International orders are sent by NZ Post. Estimated delivery time of 10-14 working days. 

Delivery times may vary depending on location and time of year. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer. 

For purchases made outside of New Zealand, Power Skin Solutions is not responsible for taxes, Customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.

Returns:  

Power Skin Solutions takes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order please email us at potentnature@powerskinsolutions.com and we will do our utmost to resolve any issue. Please note we cannot refund postage and packaging unless goods are deemed to be faulty.